“You are missing a one more form (FT1P in slang)” and a decade of unlimited power of bureaucracy officials are on the fall in lot of countries. In Serbia this process is at its very beginning with replacement with e-services, in which Portugal got a significant experience. What experience in this area taught Politika journalist Jelena Stevanovic during visit to Lisbon, and what is the current situation in Serbia read in interesting analysis “Imagine the life without bureaucracy officials”.
