Passenger rights: one in three EU citizens aware of their rights when travelling

The European Commission released the results of a new Eurobarometer survey on passenger rights that showed nearly one third of EU citizens are aware of their rights and obligations when buying a ticket to travel (31 percent), although 59 percent said to be unaware of them.

The results also show a very high level of satisfaction among passengers who need assistance due to a disability or reduced mobility: 81 percent of them were happy with the assistance received.

“Citizens are my number one priority when it comes to European Transport and I want to ensure that they are aware of their rights when travelling. It is important that rights don’t only exist on paper,” Violeta Bulc, EU Commissioner for Transport said.

The “survey shows that progress has been made, particularly for persons with a disability or reduced mobility, but clearly more can be done. However let’s not forget that all EU citizens are covered by passenger rights under EU law wherever and however they travel – this is already a brilliant achievement for our Union. Now, our priority will be to make sure all Europeans know their rights when they travel. Let’s work together to achieve this,” she added.

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