The first summer without roaming charges shows that a large majority of Europeans recognise the benefits of the new rules and have started changing their habits when travelling abroad in the EU, according to a Flash Eurobarometer survey published today.
Thanks to the new EU roaming rules, in place since 15 June 2017, consumers can use their mobile phone while travelling abroad in the EU as they would do at home, without paying extra charges.
Andrus Ansip, Vice-President for the Digital Single Market, said: “We see that people are keen to use their phones like at home when travelling in the EU without the fear of a bill-shock. And mobile operators are investing in networks to meet increased demand. Our new EU telecoms rules will encourage such investments; they should be adopted by the European Parliament and Member States as soon as possible.”
Mariya Gabriel, the Commissioner for Digital Economy and Society, added: “This is an example of an EU that concretely improves the life of European citizens. Roam like at home is working: customers are appreciating it, consumption is up and the demand for mobile services while travelling in the EU is very high. It benefits consumers and operators alike.”
The Eurobarometer survey shows that 71% of Europeans are aware that roaming charges have ended and 72% think they, or someone they know, will benefit. Awareness of the new rules rises to 86% amongst those who have travelled since 15 June
